North East Lincolnshire Carelink
Reassurance around the Clock
FAQ
North East Lincolnshire Carelink
The Resource Centre,
Second Avenue,
Grimsby
DN33 1NU
telephone:
01472 312312
fax:
01472 312209
email:enquire@care-link.org.uk
|
We
are often asked about the services that Carelink
offer and how they work.
Here you will find some of these questions and the answers we give. If you require further
clarification then please do not hesitate to contact us directly |
|
| “What happens when I call Carelink?” |
When
you Call for help, the friendly, highly trained operators at the
local Control Centre will speak to you and arrange for the help
you need.
The moment you call, the operators know who you are and where you live so help can be on it’s way in seconds. |
|
“When
should I call Carelink?” |
You
can call Carelink if you need help in an emergency, but the
Carelink operator will always do their best to resolve any
problem for you no matter how big or small.
Even if it is just a reassuring voice when you are feeling low - the operators are there to help. |
| “What happens if I cannot get to the telephone?” |
Should you be unable to reach the
unit or be unable to speak, pressing the personal button/pendant
automatically calls the Control Centre.
The operator will then be able to hear and speak to you via the built in speaker and microphone in the unit. |
| “What happens if I call Carelink accidentally?” | There is no need to worry or be embarrassed if you call us accidentally. The operator will simply turn the unit off once they know that you are safe and well. |
